Frequently Asked Questions
How does SnapCaptionRemover work?
SnapCaptionRemover uses advanced AI algorithms specifically trained to identify and seamlessly remove the typical text overlays and captions found on saved Snapchat photos. Simply upload your image, and our tool automatically processes it to erase the text, leaving the background intact as much as possible.
Is SnapCaptionRemover free to use?
You can upload and preview the result for free with a large watermark. To download the clean image without the watermark, pay $1.99 per image or subscribe for $4.99/month for unlimited downloads.
How do payments work?
You can purchase a single download for $1.99 without creating an account. If you prefer unlimited downloads, subscribe for $4.99/month (auto-renewing). An account is required to manage your subscription.
What file types are supported?
We support common image formats like JPG/JPEG and PNG, which are the most typical formats for saved Snapchat photos. If you have issues with a specific file, please ensure it's one of these types.
Is my uploaded image kept private?
Yes, privacy is important. Your images are processed securely and are only stored temporarily for the duration needed to remove the caption. We do not share or use your images for any other purpose. They are automatically deleted from our servers shortly after processing.
Why can't I just remove the caption in Snapchat?
Once a photo is saved with a caption directly within the Snapchat app, the text becomes part of the image file itself. Snapchat doesn't offer a feature to undo or remove this text after saving. Our tool is designed specifically to address this limitation.
Does it work on videos?
Currently, SnapCaptionRemover is designed specifically for images. We do not support video caption removal at this time.
What if the caption isn't removed perfectly?
Our AI does its best, but complex backgrounds or unusual text placements can sometimes pose challenges. If you encounter an issue, you can try adjusting the image slightly or contact support, although results can vary based on the original image complexity.
How is my subscription billed and how do I cancel?
Subscriptions are $4.99/month and auto-renew until cancelled. You can manage or cancel your subscription anytime from your account portal.
What payment provider do you use?
Payments are handled by Polar with Stripe as the underlying payment processor.
Do you offer refunds?
We do not currently offer refunds.
How long do you store my images?
Images are processed securely and automatically deleted after 30 days.